Last updated: 14 March 2026
These Seller Terms of Service ("Agreement") are entered into between LekkerDuelist, a company duly incorporated and registered in accordance with the laws of South Africa, with registration number 2025/809645/07 (hereinafter referred to as the "Platform" or "Company"), and you, the seller registering to use the Platform (hereinafter referred to as the "Seller" or "You").
By registering for a Seller Account or using the Platform as a Seller, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, you must not register for or use the Platform.
(A) The Platform operates an online marketplace that serves as an aggregator, connecting sellers with customers seeking to purchase products and services.
(B) The Platform provides a digital infrastructure and technology services that enable sellers to list their products, receive orders from customers, and facilitate transactions through the Platform's systems.
(C) Under this marketplace model, sellers retain full responsibility for the fulfillment of customer orders, including but not limited to product storage, packaging, shipping, delivery, and customer service related to their products.
(D) The Platform does not act as a seller, retailer, or distributor of products listed by sellers, nor does it take possession of or control over sellers' inventory at any time.
(E) The Platform generates revenue by collecting a platform fee from sellers for the use of its marketplace services, technology infrastructure, and customer access, with the remainder of customer payments being passed directly to the relevant seller.
(F) The Platform does not collect, remit, or manage any taxes on behalf of sellers, including but not limited to Value Added Tax (VAT), income tax, or any other applicable taxes, which remain the sole responsibility of each individual seller.
(G) By registering as a Seller on the Platform, you agree to comply with and be bound by the terms and conditions set forth in this Agreement.
(H) This Agreement establishes the legal framework governing the relationship between the Platform and the Seller, defining their respective rights, obligations, and responsibilities in the operation of the marketplace.
(a) To register as a Seller on the Platform, you must provide complete and accurate information including your full legal name, trading name (if applicable), South African company registration number or identity number, physical and postal addresses, contact details, and banking information.
(b) You must be legally capable of entering into binding contracts under South African law and, if registering as a company or other legal entity, must have the necessary authority to bind such entity to this Agreement.
(c) You may only maintain one Seller Account unless expressly authorized in writing by the Platform.
(a) The Platform may require verification of your identity, business registration, banking details, and any other information provided during registration before approving your Seller Account.
(b) You must provide additional documentation or information as reasonably requested by the Platform to complete the verification process.
(c) The Platform reserves the right to reject any registration application at its sole discretion without providing reasons for such rejection.
(a) You must maintain current, complete, and accurate information in your Seller Account at all times and promptly update any changes to your registration information.
(b) You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your Seller Account.
(c) You must immediately notify the Platform of any unauthorized use of your Seller Account or any security breach.
(a) The Platform may suspend your Seller Account immediately without prior notice if you breach any provision of this Agreement, engage in Prohibited Activities, or if the Platform reasonably believes such suspension is necessary to protect customers, other sellers, or the Platform's interests.
(b) During suspension, you may not list new Products, process Orders, or access certain Platform features, but existing obligations under this Agreement remain in effect.
(c) The Platform will provide written notice of suspension and the reasons therefor within 48 hours of implementing the suspension, unless doing so would compromise an ongoing investigation or legal proceeding.
(a) The Seller may terminate this Agreement and close the Seller Account at any time by providing written notice to the Platform. The Platform may terminate this Agreement by providing reasonable written notice to the Seller.
(b) The Platform may terminate this Agreement immediately without notice for material breach of this Agreement, repeated violations, fraudulent activity, or insolvency proceedings against you.
(c) Upon termination, all Product Listings will be removed, pending Orders must be fulfilled according to their terms, and any outstanding Platform Fees remain payable.
(d) Sections relating to payment obligations, intellectual property, indemnification, limitation of liability, and dispute resolution survive termination of this Agreement.
(a) The Seller must provide accurate, complete, and truthful descriptions of all Products listed on the Platform.
(b) Product descriptions must include all material information necessary for customers to make informed purchasing decisions, including specifications, dimensions, materials, condition, and any relevant warnings or disclaimers.
(c) All Product images must be clear, high-quality photographs that accurately represent the actual Product being offered for sale.
(d) The Seller must not use images that belong to third parties without proper authorization or that misrepresent the Product in any way.
(a) The Seller is solely responsible for setting and maintaining accurate pricing for all Products listed on the Platform.
(b) The Seller must maintain current and accurate inventory levels on the Platform and promptly update Product availability.
(c) The Seller must remove or mark as unavailable any Products that are out of stock or no longer available for sale.
(d) Price changes by the Seller will not affect Orders already placed and confirmed by customers.
(a) The Seller may not list Products or content that violate South African law or regulations, including but not limited to illegal goods, controlled substances, or items requiring special permits or licenses that the Seller does not possess.
(b) The Seller may not include Prohibited Content in Product listings, including but not limited to:
(a) All Product listings and related content must comply with applicable South African consumer protection laws and advertising standards.
(b) The Seller grants the Platform a non-exclusive, royalty-free license to display, reproduce, and distribute Product listings and related content solely for the purpose of operating the marketplace.
(c) The Platform reserves the right to remove or modify any Product listing or content that violates this Agreement or applicable laws, with or without prior notice to the Seller.
(a) The Seller must regularly review and update Product listings to ensure continued accuracy and compliance with this Agreement.
(b) The Seller must respond promptly to any requests from the Platform for clarification or modification of Product listings.
(a) The Seller shall have the sole discretion to accept or reject Orders placed through the Platform within twenty-four (24) hours of receipt.
(b) Failure to respond to an Order within the specified timeframe shall be deemed an acceptance of such Order.
(c) The Seller may only reject Orders for legitimate reasons including insufficient inventory, inability to deliver to the specified location, or suspected fraudulent activity.
(a) Upon accepting an Order, the Seller shall immediately begin processing such Order and shall complete processing within seven (7) business days unless otherwise specified in the Product Listing.
(b) The Seller shall maintain accurate inventory records and immediately update Product Listings when items become unavailable.
(c) The Seller shall provide Order confirmation and tracking information to Customers within seven (7) business days of accepting an Order.
(a) The Seller shall package all Products securely and appropriately to prevent damage during transit.
(b) The Seller shall use reputable shipping providers and obtain tracking numbers for all shipments.
(c) The Seller shall ship Orders within the timeframes specified in their Product Listings or within seven (7) business days if no timeframe is specified.
(a) The Seller warrants that all Products will be delivered in accordance with the specifications and timeframes set out in the Product Listing.
(b) The Seller shall be solely responsible for delivery delays, damaged goods, or failed deliveries unless caused by circumstances beyond their reasonable control.
(c) The Seller shall provide Customers with accurate delivery estimates and tracking information where available.
(a) The Seller shall respond to Customer inquiries regarding Orders within five (5) business days.
(b) The Seller shall proactively communicate any delays or issues that may affect Order fulfillment to affected Customers.
(c) All Customer communications shall be conducted professionally and in accordance with the Platform's communication guidelines.
Customer payments for Orders placed through the Platform shall be processed directly to the Seller, with the Platform Fee and any applicable payment processing fees automatically deducted at the point of transaction.
The Platform Fee shall be calculated as a percentage of the total Order value, excluding VAT, as communicated to the Seller upon registration and as may be updated from time to time in accordance with this Agreement.
The Platform shall deduct the Platform Fee from each Transaction and remit the remaining amount to the Seller within seven (7) business days of the customer's payment being successfully processed and verified.
Payment to Sellers shall be made via electronic funds transfer to the bank account details provided by the Seller in their Seller Account, which details must be kept current and accurate at all times.
The Platform reserves the right to withhold payment to the Seller in the following circumstances:
The Platform may adjust Platform Fee rates upon thirty (30) days' written notice to the Seller, provided that such adjustments shall only apply to new Transactions occurring after the notice period expires.
In the event of payment disputes between the Platform and Seller, the parties shall first attempt to resolve the matter through good faith negotiations within fourteen (14) days of the dispute arising.
The Seller shall be liable for any chargebacks, refunds, or payment reversals initiated by customers, and the Platform may recover such amounts by offsetting against future payments due to the Seller.
The Platform shall provide the Seller with monthly statements detailing all Transactions, Platform Fees deducted, and payments made during the relevant period.
The Seller acknowledges and agrees that they are solely responsible for determining, calculating, collecting, reporting, and remitting all taxes applicable to their business operations and sales conducted through the Platform.
The Seller's tax obligations include, but are not limited to:
The Platform does not provide tax advice and makes no representations regarding the Seller's tax obligations or compliance requirements.
The Seller must maintain accurate records of all Transactions and tax-related documentation as required by the South African Revenue Service (SARS) and applicable tax legislation.
The Seller agrees to indemnify and hold harmless the Platform from any claims, penalties, interest, or other consequences arising from the Seller's failure to comply with tax obligations.
Product prices displayed on the Platform must be VAT-inclusive where applicable, and must comply with all applicable tax disclosure requirements as required by law.
The Seller acknowledges that the Platform Fee paid to the Platform may be subject to VAT, and the Platform will issue appropriate tax documentation for such fees where required.
The Seller shall be solely responsible for providing all customer service related to their Products, including but not limited to responding to customer inquiries, resolving complaints, and addressing any issues arising from the sale or use of their Products.
The Seller must respond to customer inquiries and complaints within five (5) business days of receipt, whether received directly or forwarded by the Platform.
The Seller shall establish and maintain clear return, refund, and exchange policies for their Products, which must comply with the Consumer Protection Act and other applicable South African consumer protection laws.
All return, refund, and exchange policies must be clearly displayed on the Seller's Product Listings and made available to customers before purchase.
The Seller shall handle all returns, refunds, and exchanges directly with customers, including:
The Platform may, at its sole discretion, assist in facilitating communication between the Seller and customers but shall not be obligated to resolve disputes or handle returns on behalf of the Seller.
The Seller acknowledges that poor customer service, delayed responses, or failure to honor return policies may result in negative customer reviews and potential suspension of the Seller Account.
The Seller shall maintain records of all customer service interactions, complaints, returns, and refunds for a minimum period of three (3) years for audit and dispute resolution purposes.
(a) The Seller retains all rights, title, and interest in and to their Intellectual Property, including but not limited to trademarks, trade names, logos, product designs, and proprietary content used in Product Listings.
(b) The Seller grants the Platform a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute the Seller's Intellectual Property solely for the purpose of operating the marketplace and promoting the Seller's Products on the Platform.
(a) The Seller warrants that all Product Listings, including images, descriptions, and other content, are original, accurate, and do not infringe upon any third party's Intellectual Property rights.
(b) The Seller must ensure that all product images are of sufficient quality and accurately represent the Products being sold.
(c) The Seller is prohibited from using copyrighted images, text, or other content without proper authorization from the rights holder.
(a) The Seller must not list or sell Products that infringe upon any third party's Intellectual Property rights, including counterfeit goods, unauthorized replicas, or products that violate trademark or copyright protections.
(b) The Seller agrees to immediately remove any Product Listings upon notification by the Platform that such listings may infringe third party Intellectual Property rights.
(a) The Platform may, in its sole discretion, remove Product Listings or suspend Seller Accounts in response to claims of Intellectual Property infringement.
(b) The Seller agrees to cooperate fully with the Platform in investigating and resolving any Intellectual Property infringement claims.
(c) The Seller shall indemnify and hold harmless the Platform against all claims, damages, losses, and expenses arising from any breach of this section or any Intellectual Property infringement related to the Seller's Products or content.
(a) The Platform retains all rights to its proprietary technology, software, trademarks, logos, and other Intellectual Property used in connection with the marketplace.
(b) The Seller is granted a limited, non-exclusive license to use the Platform's services and technology solely for the purposes set forth in this Agreement.
The Seller shall not engage in any fraudulent, deceptive, or misleading activities on the Platform, including but not limited to misrepresenting product descriptions, prices, availability, or delivery timeframes.
The Seller is prohibited from listing or selling any of the following items or services:
The Seller shall not manipulate or artificially inflate product reviews, ratings, or search rankings through fake accounts, incentivized reviews, or any other deceptive practices.
The Seller is prohibited from directly contacting customers obtained through the Platform to circumvent Platform fees or conduct transactions outside the Platform.
The Seller shall not engage in price manipulation, including predatory pricing designed to eliminate competition or unreasonably inflated pricing that may constitute price gouging.
The Seller shall not use the Platform to distribute spam, malware, or other harmful content, or attempt to gain unauthorized access to Platform systems or other users' accounts.
The Seller shall not discriminate against customers based on race, gender, religion, nationality, sexual orientation, or any other protected characteristic under South African law.
Upon detection of any prohibited activity, the Platform may immediately:
The Platform reserves the right to investigate suspected violations and may require the Seller to provide documentation or evidence to verify compliance with this Agreement.
Repeated violations of prohibited activities may result in permanent termination of the Seller Account and forfeiture of any outstanding payments.
The Seller acknowledges and agrees to comply with all applicable data protection laws in South Africa, including the Protection of Personal Information Act 8 of 2013 ("POPIA") and any regulations made thereunder.
The Platform may provide the Seller with access to Customer Data for the sole purpose of fulfilling Orders and providing customer service related to the Seller's Products.
The Seller agrees that any Customer Data received through the Platform:
The Seller must implement appropriate technical and organizational measures to protect Customer Data against unauthorized access, loss, destruction, or disclosure.
The Seller shall promptly notify the Platform of any actual or suspected data breach involving Customer Data and shall cooperate fully in any investigation or remedial action.
Upon termination of this Agreement or upon request by the Platform, the Seller shall immediately cease using Customer Data and shall securely delete or return all Customer Data in its possession.
The Seller indemnifies the Platform against any claims, damages, or penalties arising from the Seller's breach of this section or applicable data protection laws.
The Platform reserves the right to audit the Seller's data protection practices and compliance with this section upon reasonable notice.
The Platform shall use commercially reasonable efforts to maintain the availability and functionality of the marketplace system, but does not guarantee uninterrupted or error-free service.
The Platform may experience downtime for scheduled maintenance, system upgrades, security updates, or other operational requirements.
The Seller acknowledges that the Platform may experience unplanned outages, technical difficulties, or service interruptions due to factors including but not limited to server failures, network connectivity issues, cyber attacks, or third-party service provider disruptions.
The Platform shall provide technical support to Sellers through designated support channels for issues related to platform functionality, account access, and system usage.
The Seller is responsible for maintaining their own internet connectivity, computer systems, and software required to access and use the Platform.
The Platform shall not be liable for any losses, damages, or missed opportunities arising from platform downtime, technical issues, or service interruptions, whether planned or unplanned.
In the event of extended platform unavailability that materially affects the Seller's ability to conduct business through the Platform for a continuous period exceeding 72 hours, the Seller may request a proportional adjustment to Platform Fees for the affected period.
The Seller agrees to indemnify, defend, and hold harmless the Platform, its affiliates, directors, officers, employees, agents, and representatives from and against any and all claims, demands, actions, suits, damages, liabilities, losses, costs, and expenses (including reasonable legal fees and costs) arising from or relating to:
The Platform shall promptly notify the Seller in writing of any claim or demand for which indemnification is sought under this clause.
The Seller shall have the right to assume control of the defense of any such claim, provided that the Seller uses legal counsel reasonably acceptable to the Platform.
The Platform may participate in the defense of any claim at its own expense with counsel of its own choosing.
The Seller shall not settle any claim without the prior written consent of the Platform, which consent shall not be unreasonably withheld.
This indemnification obligation shall survive termination of this Agreement.
The Platform's total liability to the Seller for any claims arising under or in connection with this Agreement, whether in contract, tort, or otherwise, shall not exceed the total Platform Fees paid by the Seller to the Platform in the twelve (12) months immediately preceding the event giving rise to such claim.
The Platform shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
The Platform shall not be liable for any losses or damages arising from:
The Platform makes no warranties or representations regarding the uninterrupted availability of the Platform and shall not be liable for temporary suspensions, maintenance downtime, or technical difficulties.
The limitations and exclusions in this section shall apply regardless of whether the Platform has been advised of the possibility of such damages and shall survive termination of this Agreement.
Nothing in this section shall exclude or limit liability for:
(a) The Platform may terminate this Agreement immediately without notice if the Seller breaches any material term of this Agreement, engages in fraudulent activities, or violates applicable laws.
(b) The Platform may terminate this Agreement with thirty (30) days' written notice for convenience or for non-material breaches that remain uncured after fourteen (14) days' written notice.
(c) The Platform may suspend the Seller Account immediately if there are reasonable grounds to believe the Seller poses a risk to customers, other sellers, or the Platform's reputation.
(a) The Seller may terminate this Agreement at any time by providing written notice to the Platform and initiating account closure through the Platform.
(b) The Seller may terminate this Agreement immediately if the Platform materially breaches this Agreement and fails to remedy such breach within thirty (30) days after written notice.
(a) Upon termination, the Seller must immediately cease using the Platform and remove all Product Listings.
(b) All pending Orders at the time of termination must be fulfilled by the Seller in accordance with this Agreement.
(c) The Platform will remit any outstanding payments due to the Seller, less applicable Platform Fees and any amounts owed to the Platform, within sixty (60) days of termination.
(d) The Seller must return or delete any Customer Data within fourteen (14) days of termination in accordance with POPIA requirements.
(a) The following provisions shall survive termination of this Agreement: payment obligations, indemnification, limitation of liability, intellectual property rights, confidentiality, and governing law provisions.
The parties agree to attempt to resolve any dispute arising out of or relating to this Agreement through good faith negotiations before pursuing formal dispute resolution procedures.
A party wishing to initiate dispute resolution must provide written notice to the other party specifying the nature of the dispute and the relief sought.
If the dispute cannot be resolved through direct negotiations, the parties agree to submit the dispute to mediation.
If mediation fails to resolve the dispute within sixty (60) days of commencement, the dispute shall be resolved through binding arbitration.
Notwithstanding the above, either party may seek immediate injunctive or equitable relief from a court of competent jurisdiction for matters involving intellectual property infringement, breach of confidentiality, or urgent matters requiring immediate intervention.
Pending resolution of any dispute, both parties shall continue to perform their respective obligations under this Agreement unless such performance would materially prejudice the dispute resolution process.
This Agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa.
The parties irrevocably submit to the exclusive jurisdiction of the courts of South Africa for any dispute, claim or matter arising out of or in connection with this Agreement.
The parties agree that the High Court of South Africa shall have jurisdiction to hear and determine any disputes arising from this Agreement, without prejudice to the right of either party to approach a court of competent jurisdiction.
Each party irrevocably waives any objection to proceedings in the courts of South Africa on the grounds of venue or on the ground that the proceedings have been brought in an inconvenient forum.
This clause shall survive termination of this Agreement.
The Platform may amend or modify this Agreement at any time by providing written notice to the Seller at least thirty (30) days prior to the effective date of such amendment or modification.
Notice of amendments or modifications shall be provided through one or more of the following methods:
The Seller's continued use of the Platform's services following the effective date of any amendment or modification shall constitute acceptance of such changes.
If the Seller does not agree to any proposed amendment or modification, the Seller may terminate this Agreement in accordance with Section 14 by providing written notice to the Platform within the thirty (30) day notice period.
Amendments or modifications to this Agreement shall not affect Orders that have already been placed and accepted prior to the effective date of such changes.
No amendment or modification to this Agreement shall be valid unless made in accordance with the procedures set forth in this Section 17.
(a) If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from this Agreement.
(b) The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of this Agreement.
(c) The parties shall endeavour to replace any invalid, illegal, or unenforceable provision with a valid, legal, and enforceable provision that achieves the same or similar effect as the original provision.
(a) This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, representations, warranties, commitments, offers, contracts, and writings of every kind and nature.
(b) No oral agreements, representations, or warranties exist between the parties relating to the subject matter of this Agreement.
(a) No waiver of any breach or default under this Agreement shall be deemed a waiver of any subsequent breach or default.
(b) No waiver shall be effective unless it is in writing and signed by the party against whom such waiver is sought to be enforced.
(c) The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of such provision or any other provision.
(a) This Agreement is accepted electronically by registering for and using the Platform, which shall constitute agreement to be bound by this Agreement with the same legal effect as a handwritten signature.
(b) Electronic communications, including email notifications and platform messages, shall constitute valid and binding communications between the parties for all purposes under this Agreement.
(c) The parties acknowledge and agree that electronic records maintained by the Platform shall serve as adequate proof of communications and transactions conducted through the Platform.
(a) The Seller may not assign, transfer, or delegate any of its rights or obligations under this Agreement without the prior written consent of the Platform.
(b) The Platform may assign this Agreement or any rights hereunder to any affiliate or in connection with any merger, acquisition, corporate reorganization, or sale of assets.
(a) Neither party shall be liable for any failure or delay in performance under this Agreement due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labour disputes, or government actions.
(b) The affected party shall promptly notify the other party of any force majeure event and shall use reasonable efforts to mitigate the effects of such event.
(a) The provisions of this Agreement that by their nature should survive termination shall survive, including but not limited to payment obligations, intellectual property rights, indemnification, limitation of liability, and dispute resolution.
(a) Headings in this Agreement are for convenience only and shall not affect the interpretation of any provision.
(b) Words importing the singular shall include the plural and vice versa, and words importing gender shall include all genders.
(c) References to statutes, regulations, or other legal instruments shall include any amendments, replacements, or re-enactments thereof.
By registering for a Seller Account or continuing to use the Platform, you confirm that you have read, understood, and agree to be bound by all terms and conditions set forth in this Agreement.